- We offer free shipping all over Mumbai for orders greater than Rs 500. For orders below Rs 500 a charge of Rs 60/kg will be levied.
- We ship all over India where a courier service is available. For orders up to Rs. 5000, a charge of Rs 60/kg will be levied.
- Free shipping for orders greater than Rs 5000.
- Items will be shipped on the same day and delivery will take up to days depending on the delivery address
Exchanges and returns are only allowed in the following unlikely cases :
- Packets that have live or dead weevils or where the product has gone bad at the time of delivery.
- Packets that are torn or not sealed properly at the time of delivery.
- Products have expired by the time of delivery.
Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange or return.
- An order cancellation request will be accepted only if the product has not yet been shipped by us.
- If request for cancellation is accepted, you are entitled to get a refund of the entire amount.
- Conscious Food reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to, the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.
Amounts due on account of exchanges, returns or cancellations will be settled via a replacement product or via issuance of a credit note of the same value and defined validity.
In case of returns for orders paid through card or net banking, money will be credited back to the card or e-wallet and will take a minimum of 10-15 working days to reflect in the statement. For Cash-on-Delivery orders you will need to email us your bank account details for us to transfer the amount to you. This process will also take 10-15 working days to reflect in the statement.